Odoo’s Help Desk app allows your team to receive tickets to help customers solve their problems with ease. Providing support doesn’t have to be complicated.
Free, forever, with unlimited users.
Find out why
Track, prioritize and resolve your customers' tickets.
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team’s workload and see the status of a ticket based on custom rules from your service level agreements.
Various channels with immediate availability
Reach your customers wherever they are.
New incoming emails automatically generate tickets.
Website form
Rate your customers' queries with a custom form on your website.
Live Chat
Use the Live Chat plugin on your website to interact with visitors instantly.
A tool optimized for greater productivity
Service level agreements, automation, templates and predefined responses.
Odoo Servicio de asistencia está optimizada para la productividad de tu equipo:
- Create your SLA rules and let Odoo take care of it automatically.
- Automate emails or actions at different stages of ticket resolution.
- Set up dynamic email templates to automate common responses.
- Send tickets to your manager in one click.
- Invite experts to a real-time conversation.
- Use predefined responses in live chat to respond instantly.
Sell support contracts
Sell, renew and upsell with ease.
Sell support contracts to provide support services to your customer automatically. Track time on each contract with the Timesheets app and automatically upsell with fixed-term contracts. Create alerts for your sales or support teams based on your customer’s status.
Provide better self-service
An integrated customer information base.
Evolve your self-service platform and link your FAQs, training videos, and presentations to tickets.
The forum will allow you to create a community focused on your product.
Allow your customers to close their tickets
Give them autonomy and improve your productivity.
It reduces the chance of errors, prevents misunderstandings, and provides more time for Help Desk teams to handle what really needs their attention.
